Contact - Productea

FAQs

Everything you need to know about Productea and how we work.

Why not hire a full-time designer?

Very good question! To begin with, the annual cost of a senior product designer At full time it already exceeds 75,000€, more perks (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're forced to pay for time that you're not going to make a profit.

With the monthly plan, you can pause and resume your subscription as many times as needed to ensure that you only pay your designer when you have work available for them.

Are there any limits to the number of requests?

Once subscribed, you can add as many design requests to your queue as you want, and they will be delivered to you one by one. You put the priority.

How soon will I receive my designs?

On average, most requests are completed in 2-3 (business) days or less. However, more complex requests may take longer.

Remember, the time starts to run out when we receive payment via Stripe®.

How do we meet?

We don't like meetings. We like to execute. As a general rule, we are totally Async, being able to hold meetings with Loom® or similar, in exceptional situations we can hold meetings via Google Meets, a maximum of 1 hour biweekly. Under no circumstances will we hold face-to-face meetings.

Is there a penalty if it is not delivered on time?

We value your time and trust, so you will receive a bonus of 100€ redeemable next month if you have a delay in a delivery that is not justified. (not cumulative)

What is considered a request?

Obviously a request is not “I want a complete website”, we understand a request as a section, page or view of your project. For example, make the contact page. If the request is very large, Productea reserves the right to “split” the request.

How does pausing or canceling work?

We understand that you don't have enough design work for a whole month. You may only have one or two design requests right now. That's where it helps to pause your subscription.

Billing cycles are based on 31-day periods. Let's say you sign up and use the service for 21 days, and then you decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service left to use at any time in the future.

In what programs is it designed?

As a general rule, we use Figma for the delivery of designs and Notion for information.

Are there any types of work that Productea doesn't cover?

Effectively. Productea does not cover the following design work: 3D modeling, animated graphics (GIFS, etc.), document design (medical forms, etc.), complex packaging, and extensive printed design (magazines, books, etc.) as well as application development.

What is the “Webflow” plan and what does it include?

*Optional, it's an add-on. We offer the possibility of nocode development with Webflow, that means creating or updating your website in your Stripe® panel. If you miss your deadline and your subscription is automatically renewed, we will not be able to refund the amount for the current month.
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In the same way, if you don't make requests for a month, we won't be able to refund that month's payment. It's similar to a gym membership: if you don't use it, it doesn't mean your money will be returned.

What if I only have one request?

There's nothing going on. You can pause your subscription when you're done and come back when you have additional design needs. There's no need to waste the rest of the subscription.

Do I get my money back if I don't like the service?

As a general rule, no refunds will be made. Keep in mind that it is an artisanal work.

However, at the beginning of the subscription, we give a grace period of 7 days or 1 request. If you are not happy we will refund your money. Without discussion.

If I hire several months at once will I get a discount?

Yes, if you want to contract 3-6-12 months in a single payment, you will have access to an extra discount on the subscription depending on the commitment to stay that we formalize.

I'm a young startup, I can't afford that much.

As we said: we were, are and will be entrepreneurs, if your company meets the following requirements (all of them) you will get a 20% discount for 3 months:

- You are less than 1 year old
- Invoices less than 1,000,000€
- Your team has less than 10 people

Is the payment secure?

We use the world's best payment platform. Stripe®. Where you can change your plan, cancel or pause your subscription whenever you want. Secure payment via HTTPS/SSL.

¿Qué es la promoción Black Month?

Es una promoción con un descuento especial del 10% durante 4 meses. Esta promoción estará disponible hasta el 30 de Noviembre 2024. Esta promoción no es acumulable con otros descuentos.

Contact us.
‍‍How can we help you?

Do we talk on WhatsApp? 💬

FAQs

Micro-agency for product design, based in Orlando, USA. We design incredible products for your startup.

We speak 🇪🇸 🇺🇸 🇵🇹

Micro-agency for product design, based in Orlando, USA. We design incredible products for your startup.

Contact us.‍‍How can we help you?

Do we talk on WhatsApp? 💬

FAQs

Micro-agency for product design, based in Orlando, USA. We design incredible products for your startup.

We speak 🇪🇸 🇺🇸 🇵🇹

Micro-agency for product design, based in Orlando, USA. We design incredible products for your startup.

Contact us.
‍‍How can we help you?